FAQs

Frequently Asked Questions


We have very keen print prices and publish these clearly at the outset. Customers who register to receive our newsletter do get a 5% discount on their orders ongoing. From time to time we send emails with special discounts and discount codes. For best prices, sign up to received our newsletters. If you are a trade re-seller, spending £500+ per month please get in touch to discuss Key Account status.

The process of uploading your artwork is very quick and easy. Once you have completed the payment of your order, you will be prompted to upload your artwork. It is a simple process of clicking to find the file on your computer and then clicking ‘upload’.

Your order and artwork will be confirmed together to ensures a swift and efficient order process.

If you require business cards for different people within the same business or company then our free multiname service is for you.
Multiname is available in minimum multiples of 500 business cards per individual name.

For example: If you need 500 cards for employee 1 and 500 cards for employee 2 you simply place an order for 1000 business cards.
After purchasing you will be able to upload your artwork and add any special instructions / comments regarding your multiname details before we print your cards.
If you are adding graphic design to your order then you will be able to inform us of your multiname details after checkout.

No problem. We have covered every concern and every challenge so that you can concentrate on the most important part – running your business.

For all design and print design requirements, you can employ our professional graphic designer. For more details, call us on 0871 508 8939 or refer to our printing services page.

Yes of course and you have two options:

1) We have prepared a comprehensive list of Printing Templates that you can download specific to the product you wish to order. All templates are available in EPS, PDF and JPEG format.

For more information refer to our free printing guides.

2)  Alternatively, you may choose to employ the services of our professional graphic designer.

Most print orders will be dispatched within 3-5 working days and delivered via our courier service.

To avoid stress and worry, try and get your order to us as soon as possible if it is time sensitive. It’s always worth allowing a day or two for unforeseen circumstances to avoid disappointment.

For more information, please refer to our delivery page.

The price you see if the price you pay. Some products are eligible for VAT and they are clearly identifiable.  All items listed are inclusive of a delivery charge to one UK mainland address.

Do I Have To Pay VAT On Flyers?
Flyers are vat-able:
– If they are going to be used as a ticket
– If they have a redeemable value
– If they include a calendar
– If there is a write on area for customer data e.g.. Signature, email address etc or a blank area greater than 25%

If you’re not sure then please read the VAT Liability of Printed Matter.

We treat all orders as ‘Live’ only when full payment has been accepted online and artwork supplied has been approved. Delays to the printing process most commonly occurs when artwork preparation was overlooked. Please pay special attention to the artwork preparation guidelines to ensure a smooth and timely process.

All of our orders are dispatched using our next working day courier service with ANC. All of the prices online include delivery to one UK mainland address as standard. If your job requires an order to be delivered to NON-Mainland addresses, please contact us for a delivery price.

Upon order completion an email confirming the Tracking details will be sent.
Please visit www.anc.co.uk to view the status of your delivery.

We prefer and recommend that you provide print ready PDFs

We accept the preferred following file types:

– PDF
– EPS
– Illustrator
– PSD

If you are supplying artwork in PSD format please ensure it is PC based, and all fonts used in the document should be collected and sent. Alternatively we recommend that you follow the PDF advice to create a press ready PDF from your PSD.

Please ensure if sending artwork as EPS that all fonts are converted to ‘Paths / Outlines’ and all images are embedded within the document.

And a final note if you are supplying your artwork as a TIFF or JPEG – please ensure that the document is CMYK and saved at minimum 300dpi.

We prefer and recommend that you provide print ready PDFs